We're currently trialing esper.io to manage our Android devices. So far, it's working well. However, we need to be able to manage our on-premises devices and currently, unless they are connected to 4g, we can't as when they are connected to our WiFi, the Firewall blocks access.
Our Firewall team won't open up the ports for the whole of *.amazonaws.com or *.shoonyacloud.com for obvious security reasons, so have asked if there is an IP range or subnet that they can use instead?
It would be a shame to fail on this, as Esper seems to do everything we need so far.
I'd appreciate a reply ASAP as my timescale to get this implemented is very narrow.
Is it possible for you to bring your device online, as we can pull the logs and check what all needs to be whitelisted.
It should now be online. Device name: EPR-NNZ-RU64
Anything else you need from me?
Thanks for the quick revert. We'll check up on our side and will keep you posted.
Thanks and Regards
That's great, many thanks for the quick reply.
Many thanks for the super-quick reply. I'll pass this onto our team and let you know how we get on.
Are you able to give those is subnet (IP range) format - ie. 10.10.10.10/24 please?
The firewall team have said they require it in this format.
The IP Address are dynamically assigned by AWS and changes according to the load on the servers. That's why we need to whitelist the whole domain.
Hope you understand.
Thanks and Regards,