Start a new topic

Unable to provision Lenovo tablet with Esper using QR code method, it shows "Couldn't connect to wifi" error

Environment:

Tested on Lenovo M10 1 Gen, Lenovo M10 2 Gen, Lenovo M8 tablets

Provisioning template - QA Galina template:

https://intelityprod.esper.cloud/device-templates



Steps to reproduce:

1. Factory reset your device

2. Tap 6 times on the Welcome screen

3. Select a template to view a QR code

4. Once the camera opens on the device, scan a QR code


Actual result: it shows "Couldn't connect to wifi" error

Expected result: Devise should be provisioned


Question: Does Esper support QR code method for devices with Android 9 and above?


Video: https://drive.google.com/file/d/10ly9sl6v4HrmopaICP9Dp4nwmvgN9jSM/view?usp=sharing

1 Comment

Hello Halyna,


We're sorry to hear that you are experiencing issues while provisioning. But we do support QR code method provisioning to device running Android 7 and Above. So it should work for your devices.
In your case, it can be a Wifi AP issue. 

Please make sure that Wifi AP you have added in the template is available at the time of provisioning and the credentials are correct. 


Hope this helps.


Thanks and Regards,

Esper Support

Login or Signup to post a comment