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Remote Control - Signed Plugin but no response

A Question from Luke reposted here:

I'm having some trouble for remote view to work even though my device has the required signed plugin. 

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Hi Luke, 

Here's an answer from one of our Engineers: On some older versions of android (Android 8 and below) In order for Remote Viewer to work, When you click Start Session for the first time, you have to allow the prompt on the device once to allow Screen capture, then only remote viewer will start on the dashboard.


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